Refund policy

RETURN AND REFUND POLICY

We want you to be satisfied with your Unparalleled Dance purchase. Return requests must be submitted within 14 calendar days after your order is delivered.

RETURN ELIGIBILITY

To qualify for a return, the item must be unworn, unwashed, unused, and in its original condition. Items showing signs of wear, washing, odors, stains, damage, or alteration will not be accepted.

To begin a return, contact unparalleleddancellc@gmail.com with your order number and reason for the return. Please do not mail an item back before receiving return instructions and approval from us.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, misprinted, defective, or different from what you ordered, contact us within 7 calendar days of delivery. Include your order number and clear photographs showing the issue.

Approved claims involving damaged, defective, or incorrect items will be replaced or refunded at no additional cost to the customer.

SIZING AND CUSTOMER-PREFERENCE RETURNS

Customers are responsible for reviewing the available size information before ordering. Returns requested because of an incorrect size selection, color preference, or change of mind may be accepted if the item meets our return conditions.

The customer is responsible for return shipping costs for these returns. Original shipping charges are non-refundable.

EXCHANGES

We do not currently offer direct exchanges. If you need another size or color, request a return for the original item and place a new order after the return is approved.

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Items that have been worn, washed, altered, or damaged after delivery

  • Personalized or individually customized products

  • Gift cards

  • Items clearly marked Final Sale

A discounted item is only considered Final Sale when that designation is clearly displayed before purchase.

ORDER CANCELLATIONS

Because many of our products are produced on demand, cancellation requests should be submitted within 2 hours after ordering. We will make every reasonable effort to cancel the order, but cancellations cannot be guaranteed after production has started.

REFUNDS

After an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be sent to the original payment method. The time required for the refund to appear depends on the customer’s bank or payment provider.

Original shipping charges are not refunded unless the product was damaged, defective, or incorrect. Unapproved returns or items that do not meet the conditions above might be returned to the customer without a refund.

RETURN ADDRESS

Do not send returns to a manufacturing partner or supplier. An authorized return address will be provided after your return request is approved.

CONTACT

For return or refund questions, contact:

Unparalleled Dance LLC
unparalleleddancellc@gmail.com